Privacy Policy - Spinbara Casino Australia

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our gaming platform and services. We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Act 1988 and other applicable privacy laws. This policy applies to all personal information we collect about you through our website, mobile applications, and related services.

We respect your privacy rights and are dedicated to maintaining transparency about our data collection and processing practices. This policy provides comprehensive information about the types of personal information we collect, how we use this information, your rights regarding your personal data, and the measures we implement to protect your information from unauthorised access or misuse.

Data Controller and Contact Information

Stellar Ltd operates as the data controller for all personal information collected through our platform. In our role as data controller, we determine how and why your personal information is processed according to the methods and purposes explained throughout this privacy policy. We work with our affiliated entities to maintain the ownership and security of the personal data you provide to us.

For any questions about this privacy policy or requests regarding your privacy and data protection rights, you can contact our Data Protection Officer through our customer support channels. We are committed to responding to all privacy-related inquiries promptly and thoroughly, ensuring you receive the information and assistance you require regarding your personal data.

Types of Personal Information We Collect

We collect various categories of personal information necessary to provide our gaming services, ensure regulatory compliance, and maintain account security. The specific information we collect depends on how you interact with our services, the features you use, and the verification requirements applicable to your account activities.

Information You Provide Directly

During account registration and ongoing use of our services, you provide personal information including your email address, date of birth, country of residence, phone number, gender, full name, and username. Upon registration, our systems automatically capture your IP address and general location data to ensure compliance with territorial restrictions and regulatory requirements.

For identity verification and regulatory compliance purposes, we collect identification documents such as passport or driving licence numbers, proof of address documentation, and other identity verification materials. This information supports our Know Your Customer (KYC) obligations, age verification procedures, and Anti-Money Laundering compliance requirements mandated by our gaming licence and applicable regulations.

Financial information collection includes bank account details, payment system information, and transaction records necessary to facilitate deposits and withdrawals to your account. This financial data may also be used for customer verification purposes and Anti-Money Laundering compliance monitoring as required by regulatory authorities.

Information We Collect Automatically

Our systems automatically collect technical information about the devices and software you use to access our services, including Internet Protocol (IP) addresses, operating system versions, browser types, and unique device identifiers. This technical data helps us optimise our services for different devices and maintain platform security.

Usage and interaction data is automatically recorded to help us understand how you use our services and identify opportunities for improvement. Our servers log your activities including content viewing patterns, search queries, gaming preferences, social media sharing activities, session duration and timing, page navigation paths, and interaction frequencies. Some of this data collection utilises cookies and similar tracking technologies.

Location information may be collected or inferred when you use our services, helping us ensure compliance with territorial licensing restrictions and provide localised service features appropriate to your jurisdiction.

Information from External Sources

We may collect personal information from external sources to enhance our services, personalise your experience, and fulfil legal compliance obligations. External data sources include publicly available databases such as government records, internet resources, social media platforms, and published media sources.

Commercial databases and third-party entities provide additional verification data, including financial institutions, credit reference agencies, fraud prevention services, and regulatory authorities. These sources assist with identity verification processes and support our fraud prevention and anti-money laundering monitoring systems.

Purposes for Data Collection and Processing

We process your personal information for specific, legitimate purposes that support the delivery of our gaming services whilst ensuring regulatory compliance and maintaining platform security. Our data processing activities are designed to provide you with optimal gaming experiences whilst protecting both your interests and our operational requirements.

Account management and service delivery represent primary purposes for data processing, including account creation and maintenance, customer communication regarding service obligations, transaction processing for deposits and withdrawals, and technical support provision. We use your information to personalise your gaming experience and provide recommendations tailored to your preferences and gaming history.

Regulatory compliance necessitates extensive data processing to meet licensing requirements, including age verification procedures, identity confirmation processes, anti-money laundering monitoring, responsible gambling programme implementation, and regulatory reporting obligations. These activities ensure our continued operation as a licensed gaming operator whilst protecting players and maintaining industry integrity.

Security and fraud prevention activities utilise your personal information to detect and prevent unauthorised account access, identify suspicious transaction patterns, investigate potential policy violations, and maintain overall platform security. These measures protect both individual players and the broader gaming community from fraudulent activities and security threats.

Legal Basis for Processing Personal Information

In compliance with applicable privacy laws including the Australian Privacy Act, we process your personal information only when we have appropriate legal grounds for such processing. Different processing activities may rely on multiple legal bases, ensuring comprehensive protection of your privacy rights whilst enabling necessary business operations.

Contract Performance

We process personal information to fulfil contractual obligations with you, including account creation and maintenance, communication regarding terms and conditions compliance, service delivery according to our user agreements, and transaction processing for gaming activities. Contract performance provides the legal foundation for most routine account management and service delivery activities.

Legal Compliance Obligations

Regulatory requirements necessitate personal data processing for various compliance purposes including identity and age verification as part of KYC and AML obligations, location determination for territorial licensing compliance, risk management including problem gambling prevention and responsible gambling promotion, network security maintenance, legal process compliance including warrants and court orders, crime prevention related to money laundering and fraud, and regulatory reporting requirements.

Legitimate Business Interests

Where appropriate, we may process your personal information to protect legitimate business interests, third-party interests, or commercial objectives that do not override your privacy rights. Legitimate interest processing includes service improvement based on usage analytics, security enhancement through fraud detection systems, customer support quality improvement, and business development activities that benefit our service offerings.

Before relying on legitimate interests for data processing, we conduct careful assessments to ensure that our business needs do not unfairly impact your privacy rights and that appropriate safeguards are implemented to protect your personal information.

Data Sharing and Disclosure

We may share your personal information with trusted third parties when necessary to provide our services, comply with legal obligations, or protect legitimate interests. All data sharing arrangements include contractual protections that require recipients to maintain appropriate security standards and use shared information only for specified purposes.

Service providers and business partners who support our operations may receive personal information necessary to deliver specific services, including payment processing partners, customer support providers, technical infrastructure providers, and compliance monitoring services. These relationships are governed by strict contractual arrangements that limit data use and require appropriate security measures.

Regulatory authorities and law enforcement agencies may receive personal information when required by applicable laws, court orders, or regulatory investigations. We cooperate with legitimate requests from authorised authorities whilst ensuring that information disclosure remains within legal boundaries and protects player privacy to the maximum extent possible.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and applicable regulatory requirements.

Account information and transaction records are retained for a minimum of five years following account closure to comply with anti-money laundering regulations and licensing requirements. Marketing communications and preference data are retained until you withdraw consent or request deletion, whichever occurs first.

Technical data including IP addresses and usage logs are typically retained for shorter periods unless required for ongoing security investigations or regulatory compliance purposes. We regularly review our data retention practices to ensure that information is not held longer than necessary.

Your Privacy Rights

Under Australian privacy laws, you have important rights regarding your personal information that we collect and process. We are committed to facilitating the exercise of these rights and responding to your requests in a timely and comprehensive manner.

You have the right to access personal information we hold about you, including the right to obtain copies of your data and information about how it is processed. You may request correction of inaccurate or incomplete personal information, and we will take reasonable steps to ensure that your information remains accurate and up-to-date.

In certain circumstances, you may request deletion of your personal information, though this right may be limited by regulatory requirements that mandate retention of certain records. You also have the right to restrict processing of your personal information in specific situations and to object to certain types of data processing.

To exercise any of these rights, contact our customer support team who will guide you through the appropriate process and ensure your request is handled promptly and thoroughly. We typically respond to privacy requests within 30 days of receiving complete and verified requests.

Data Security Measures

We implement comprehensive security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security framework includes technical, administrative, and physical safeguards designed to maintain the confidentiality and integrity of your personal data.

Technical security measures include advanced encryption protocols for data transmission and storage, secure server infrastructure with regular security updates, multi-factor authentication systems, and continuous monitoring for security threats and vulnerabilities. We employ industry-standard security technologies and regularly assess our security posture to ensure ongoing protection.

Administrative controls include staff training on privacy and security requirements, access controls that limit employee access to personal information on a need-to-know basis, background checks for personnel with access to sensitive data, and regular security audits and compliance assessments.

Despite our comprehensive security measures, no system is completely secure. We encourage you to protect your account credentials and report any suspected security incidents immediately so we can investigate and respond appropriately.

International Data Transfers

As an international gaming platform, your personal information may be transferred to and processed in countries outside Australia where we or our service providers operate. We ensure that all international data transfers include appropriate safeguards to protect your personal information according to Australian privacy standards.

Before transferring personal information internationally, we implement appropriate transfer mechanisms such as contractual protections, adequacy decisions, or other lawful transfer methods recognised under Australian privacy law. We require all international recipients to maintain security standards equivalent to those we implement domestically.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse website usage patterns. Cookies are small data files stored on your device that help us provide personalised services and improve our platform functionality.

Essential cookies are necessary for basic website operation and cannot be disabled without affecting core functionality. Analytical cookies help us understand how visitors use our website, enabling us to improve user experience and platform performance. Marketing cookies may be used to deliver relevant promotional content based on your interests and gaming preferences.

You can control cookie settings through your browser preferences, though disabling certain cookies may limit some website features. Our cookie policy provides detailed information about the specific cookies we use and instructions for managing your cookie preferences.

Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or applicable laws. When we make material changes, we will notify registered users through email or prominent website notices, providing you with opportunity to review the updated policy before it takes effect.

We encourage you to review this privacy policy regularly to stay informed about how we protect your personal information and any changes to our privacy practices. The effective date at the top of this policy indicates when the current version was last updated.

Continued use of our services following policy updates constitutes acceptance of the revised terms, though we will seek explicit consent for significant changes that affect your privacy rights or expand our data processing activities.